Access should be clear between the drop off point and the hot tub’s final position. The base should be prepared before the hot tub’s arrival. Having a garden hose and a few bags of firewood will make it easy for you to get started as soon as the tub is ready to go!

Very little! If good-quality logs are used, the ash will need to be emptied from the stove periodically.

A water supply must be present for filling the tub, but a permanent plumbed connection is not required – a garden hose is suitable.

Standard wood-fired hot tubs do not require an electrical supply to operate.

Accessories such as lights, jet and air bubbles will need an electrical connection. A normsl 13 amp plug is all that is needed. We recommend speaking to a qualified electrician if you would like more informtion.

Lead times vary depending on the product. Please send us an email at info@starviewni.com telling us which product you are interested in and we can confirm current delivery lead times.

A special base is not required, but the surface must be level, and able to support a weight of up to 2,500kg (depending on the size of the tub). This could be decking, concrete or simply a flat patch of grass.

Yes. You can use stain, or products such as linseed oil to treat the exterior for the tub against the weather and moisture.

Wooden hot tubs should be drained for cleaning every 2-3 days. This can be extended with the use of chemicals or filtration systems for tubs with a fibreglass or polypropylene liner.

Make sure the stove has cooled down before draining the tub! Failure to do this could damage your stove.

Drain the water out, and scrub all of the internal surfaces using a brush and soap solution. Once complete, rinse down and refill.

For hot tubs with liners, surfaces can be thoroughly wiped down in a similar fashion, before rinsing and refilling.

Filling time varies depending on the size of your tub, your water pressure and flow rate. You can estimate the filling time by measuring how long it takes your hose to fill a 1 litre container, and multiplying this by the hot tub’s capacity.

The hot tub  a drain tap outside for draining.

Chemicals can be used, but not needed, with lined tubs (fibreglass) where the water doesn’t come into contact with the timber facade but they are not required.

Using chemicals can allow the same water to be retained for longer, between cleaning.

This is a difficult question to answer, because it depends!

Wooden tubs are unsuitable for chemicals, which means water should be changed every 2-3 days when in regular use, with the lid fitted while not in use to ensure no debris finds its way in.

For lined tubs (fibreglass or polypropylene), chemicals such as chlorine, or filtration systems can be used to maintain water quality for a period running into weeks.

Following basic practices such as showering before using the hot tub can extend the period between cleans.

In a commercial setting (such as glamping sites or holiday rentals), water should be changed for each new guests’ arrival.

Yes, of course! Children love hot tubs! As always, when children are around water close supervision is required (there is still a drowning risk, even in a hot tub) and you may wish to lower the temperature a little so that the tub is comfortable for them. It is also advisable for children to take regular breaks out of the water.

If heat logs of seasoned hardwood are used there will be minimal smoke produced. Burning treated/painted wood will produce more smoke as well as tar within the chimney and stove.

No – burning anything else will invalidate your stove’s warranty and could cause damage thanks to higher burning temperatures. We recommend using only seasoned hardwood (moisture content <20%) or heat logs.

Depending on when it was last used, the wood being burned, the size of the tub and the weather conditions, the tub will reach temperature in 1-3 hours. If the tub is being heated from cold, 1.5-2 hours is a reasonable expectation.

The stove’s burn is regulated by adjusting the grates on the front. Using the handles, open or close the grates to increase or decrease airflow. Opening the grates will cause the stove to burn hotter (and consume wood faster), closing them will prolong the burn.

We recommend using one of our floating bluetooth thermostats to check the water temperature.  You can find them here-https://starviewni.com/shop-now/Ink-Bird-Bluetooth-Thermometer-p602276502

 NOTE: Always stir the water usinf jets or paddles before entering the tub.

39℃ is the recommended temperature, but you may like it slightly higher or lower depending on personal preference, weather conditions etc

To heat your tub and to retain the temperature while you bathe will use about two bags of dry wood. If you cover the tub after using it at night it will still be warm enough to use the following morning. This is possible because the water is well insulated by the wooden tub and wood-burners burn very efficiently.

If saunas are used as directed they are perfectly safe to use and can actually offer many health benefits. There are a few precautions  you should be aware of though….

You should not use a sauna if you are pregnant, drunk or using recreational drugs

If you suffer from diabetes, heart disease or another condition that affects your blood pressure you should check with your GP before using a sauna

If you experience any dizziness, or feel sleepy or uncomfortable you should exit the sauna immediately and cool down  in the fresh air

It is safer (and more enjoyable) to share your  sauna experience with another person

Limit your sauna session to a maximum of 15-20 minutes

Drink plenty of water before and after your session to keep your body well hydrated

We recommend the maximum time you should spend in your sauna is 15-20 minutes per session.

Our products are generally very easy to set up, and require a minimal amount of preparation before delivery. You will need to make sure you have a firm and level location for your product.